At Beauty Tool Source, we are committed to providing high-quality beauty tools and want you to be satisfied with your purchase. If you are not satisfied with the product after purchase, you can process it according to the refund and return policy below.
Refund Policy
Return Period
All return requests must be made within 30 days of receiving the product. Requests after this period will not be accepted.
Return Conditions
Products must be in unused condition and retain the original packaging with all accompanying labels and documents. We reserve the right to deny refund requests for products that are obviously used.
Refund Method
Once we receive and inspect the returned product, we will ensure that the refund is processed within 7 business days. Refunds will be refunded to your original payment method.
Return Process
Contact Customer Service
Please contact our customer service team at 380-666-6969 or revinalee88@gmail.com to let us know the specific reason you wish to return the product.
Obtain Return Authorization
We will provide a return authorization code and detailed return instructions after confirming your request.
Packaging and Shipping
When mailing a return, please ensure that the product is securely packaged and include the return authorization code on the package. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an incorrect order.
Special Cases
Defective Products
If the product you received is defective or damaged, please contact us within 7 days of receipt and we will arrange a replacement or refund for you.
Incorrect Orders
If the product you received is not what you ordered, please contact us immediately and we will provide you with a solution.
Thank you for choosing Beauty Tool Source, we look forward to providing you with excellent service! If you have any questions, please feel free to contact us.